Ecommerce Privacy Policy

This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Collection of Personal Data

We collect personal details solely to facilitate effective delivery of our services. This includes:

• Personal Information: Name, email address, phone number, address, and payment details.
• Company Information: Company name, address, GST number, PAN, bank account details, and other relevant business information.
• Order Information: Details of products ordered, order dates, and order values.

If a seller requests termination of service, we will remove their personal information upon request.

Channel Data Policy

Data collected from sales channels, including orders, is used exclusively to deliver our services such as order management, reconciliation, return management, and report generation. This data is processed within the seller’s warehouse on a need-to-know basis. Any printed data is securely destroyed to ensure it is unreadable.

Use of Cookies

With your permission, we use cookies to analyze web traffic and enhance your user experience. Cookies enable web applications to tailor their operations to your preferences by remembering your likes and dislikes. You can choose to accept or decline cookies through your browser settings. Please refer to our Cookie Policy for more information.

Security

We are committed to ensuring the security of your information. To prevent threats to confidentiality, integrity, and availability (CIA), we have implemented appropriate physical, logical, electronic, and managerial safeguards, including:

• Data Encryption: Using AES-256 or RSA-2048 bit keys for data encryption.
• Secure Access Controls: Strong authentication mechanisms and access controls.
• Regular Security Audits: Conducting regular security audits and vulnerability assessments.
• Staff Training: Training staff on data protection best practices.

Contact Support

Our support team is available from 9 am to 6 pm, Monday to Saturday. You can reach us by email at [email protected] 24/7. Your support request via email will be processed within 24 to 48 hours.

Data Retention Policy

How Long We Keep Your Data
We retain your transactional and contact data until the termination of our service. Upon request, we will delete this information. Order-related data is automatically removed 30 days after the final receipt of payment or return of the order, except for information needed for compliance purposes, such as GST filing and income tax filing.

Types of Data Collected
We may ask you to provide certain personally identifiable information necessary to contact or identify you, including:

• Name
• Email address
• Phone number
• Address
• Payment information

We only collect sales and payment data related to orders.

How We Use Your Data
We use your data to provide and maintain our services, monitor the usage of the service, and improve user experience. Specifically, we use this information for:

• Internal Record Keeping
• Improvement of Products and Services
• Notifications: Sending you updates related to the application.
• Compliance: Fulfilling legal obligations such as GST filing and income tax filing.

Use of Information

What We Do with the Information We Gather

We collect information to understand your needs and provide you with a better service. Specifically, we use this information for:

• Internal Record Keeping
• Improvement of Products and Services
• Notifications Related to the application
• Compliance with Legal Requirements

Analytics and Monitoring

We use analytics tools to gather information about how users interact with our application. This includes recording screens to improve UI/UX and identify bugs. Cookies collect information anonymously, including the number of visitors, their origin, and modules used within the application.

Retention of Your Personal Data

We retain your personal data as long as necessary for the purposes outlined in this Privacy Policy. We also retain usage data for internal analysis purposes.

Disclosure of Your Personal Data

Law Enforcement

We may disclose your personal data if required by law or in response to valid requests from public authorities.

Other Legal Requirements

We may disclose your personal data in good faith if such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public
• Protect against legal liability

Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted on this page, and we will notify you of these updates. We encourage you to review this Privacy Policy regularly.

Storing Your Personal Data

Data Storage and Processing
Data collected from you may be stored and processed within the Indian Economic Area. We take all reasonable measures to ensure your data is secure and compliant with our Privacy Policy.

Secured Servers
We use secured servers to ensure proper data storage. Transaction information is encrypted to maintain safety.

Security Measures
While we implement robust security measures, data transmission over the internet cannot be guaranteed to be completely secure. We take all necessary steps to provide the highest level of security possible. You submit information to us at your own risk.

Managing Your Personal Information

You can limit the collection and use of your personal information. We do not share your personal information with third parties without consent, except as required by law. You can request a copy of your personal information or ask to correct any inaccuracies by contacting [email protected].

Disclaimers

Our privacy and data handling policy governs the appropriate conduct and technical controls applied in managing and protecting information assets. Key provisions include maintaining an inventory of assets with access to PII, ensuring PII is not stored on removable media, and securely disposing of any printed documents containing PII.

Compliance with Indian Laws

We comply with the Information Technology Act, 2000, and the proposed Personal Data Protection Bill, ensuring that all personal data is processed in accordance with applicable laws. We adhere to local tax regulations, including GST, and ensure data is managed in compliance with the Income Tax Act.

Contact US

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at: