Munim Accounting & Billing Privacy Policy

This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Related to privacy policy, our website and services use common and separate details for working purposes; for that, all the common policy available on the main policy page; to read this, click here.

When do we use customer information from third parties?

Collection of Personal Data

We collect personal details solely to facilitate effective and accurate delivery of our services. If a seller requests termination of service, we will remove their personal information upon request.

Channel Data Policy

Data collected from channels regarding orders is used exclusively to deliver our services, including order management, reconciliation, return management, and report generation. This data is processed within the seller’s warehouse on a need-to-know basis. Any printed data is securely destroyed to ensure it is unreadable.

Use of Cookies

With your permission, we use cookies to analyze web traffic and enhance your user experience. Cookies enable web applications to tailor their operations to your preferences by remembering your likes and dislikes.


We are committed to ensuring the security of your information. To prevent threats to confidentiality, integrity, and availability (CIA), we have implemented appropriate physical, logical, electronic, and managerial safeguards.

Contact Support

Our support team is available from 9 am to 6 pm, Monday to Saturday. You can reach us by email at [email protected] 24/7. Support contact details will be available in our CRM and reflected in your support info.

Data Retention Policy

How Long We Keep Your Data

We retain your transactional and contact data until the termination of our service. Upon request, we will delete this information. Order-related data is automatically removed 30 days after the final receipt of payment or return of the order, except for information needed for compliance purposes, such as GST filing, income tax filing, and electronic data maintenance as required by various regulations like the Income Tax Act and Goods and Service Tax Act.

Types of Data Collected

While using our service, we may ask you to provide certain personally identifiable information necessary to contact or identify you. We only collect sales and payment data related to orders.

How We Use Your Data

We use your data to provide and maintain our services and to monitor the usage of the service.

Use of Information

What We Do with the Information We Gather

We collect information to understand your needs and provide you with a better service. Specifically, we use this information for:

  • Internal Record Keeping: To maintain accurate and up-to-date records.
  • Improvement of Products and Services: To enhance our offerings based on user feedback and usage data.
  • Notifications: To periodically send you updates related to the application through various communication channels. We do not send notifications for third-party promotions.
  • Compliance: To fulfill legal requirements such as GST filing, income tax filing, and electronic data maintenance as mandated by laws and regulations.

When you submit an order, we collect and use your personal data only as necessary for fulfilling and handling your order. Providing this data is essential for concluding a contract; without it, we cannot finalize any contract.

Analytics and Monitoring

We use various analytics tools to gather information about how users interact with our application. This includes recording screens to improve UI/UX and identify bugs or issues. Additionally, we use advertising scripts to target and find similar customers. The information collected is compiled into reports to help us enhance the application.

Cookies collect information anonymously, including the number of visitors, the origin of visitors, and the modules used within the application.

Retention of Your Personal Data

The Company will retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy. We will keep and use your personal data to the extent needed to comply with legal obligations (e.g., retaining data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Additionally, the Company will retain usage data for internal analysis purposes.

Disclosure of Your Personal Data

Law Enforcement

Under certain circumstances, the Company may be required to disclose your personal data by law or in response to valid requests from public authorities, such as a court or government agency.

Other Legal Requirements

The Company may disclose your personal data in good faith if such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the service
  • Protect the personal safety of users of the service or the public
  • Protect against legal liability

Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted on this page, and we will notify you of these updates. We encourage you to review this Privacy Policy regularly. Changes become effective as soon as they are posted on this page.

Storing Your Personal Data

  1. Data Storage and Processing
    Data collected from you may be stored and processed within the Indian Economic Area. This includes processing your orders on our site, utilizing your payment information, or providing support services. We take all reasonable measures to ensure your data is secure and compliant with our Privacy Policy.
  2. Secured Servers
    We use secured servers to ensure proper data storage. Transaction information is encrypted to maintain safety.
  3. Security Measures
    While we implement robust security measures, the transmission of data over the internet cannot be guaranteed to be completely secure. We do not and cannot guarantee the absolute security of electronically collected or transmitted information; however, we take all necessary steps to provide the highest level of security possible. Consequently, you submit information to us at your own risk. Where applicable, a password may be required to access certain areas of our site. You are responsible for maintaining the safety and confidentiality of the password you create.

Responsible Person

Feel free to contact us at any time. The contact details of the person responsible for data processing can be found in the legal notice.

Collection, Processing, and Transfer of Personal Data in Orders

When you place an order, we collect and use your personal data only as necessary to fulfill and process your order, as well as to respond to your inquiries. The processing is based on Article 6(1)(b) GDPR, as it is required to fulfill our contractual obligations to you.

Managing Your Personal Information

You have the option to limit the collection and use of your personal information in the following ways:

  • We will not share, distribute, or sell your personal information to third parties unless we have your consent or are legally required to do so. With your approval, we may use your personal information to send you promotional materials from third parties that we believe may interest you.
  • You are entitled to request information about the personal data we have on file for you, as per the Data Protection Act 1998. A nominal fee is applicable for this service. To obtain a copy of your personal information, please email your request to [email protected].
  • If you believe that any of the information we hold about you is inaccurate or incomplete, please reach out to us promptly using the provided email address. We will make the necessary corrections without delay.


Our privacy and data handling policy govern the appropriate conduct and technical controls applied in managing and protecting information assets. Key provisions include:

  • We maintain an inventory of software and physical assets (e.g., computers, mobile devices) that have access to Personally Identifiable Information (PII), updating it quarterly.
  • Physical assets used for storing, processing, or handling PII abide by all requirements outlined in this policy.
  • PII is not stored in removable media, personal devices, or unsecured public cloud applications (e.g., public links on Google Drive) unless encrypted using AES-128 or RSA-2048 bit keys or higher.
  • We securely dispose of any printed documents containing PII to prevent unauthorized access.

These measures ensure compliance and safeguard the confidentiality and integrity of sensitive information.