Refund Policy

At The Munim, we are committed to providing quality products and services. If you are not satisfied with your purchase, please review our refund and cancellation policy below.

Refund Eligibility

  • Refunds are applicable only for eligible services as per the terms stated at the time of purchase.
  • Requests for refunds must be submitted within [15 days] from the date of purchase.
  • The service must be unused, and any digital services must not have been activated or utilized. Either in service any technical issue which is not solved by company.
  • Once we initial refund for any service, we can also take action to that account like termination and deactive as client not want to use service.
  • If you upgrade your signature subscription refunds will be made on the date of purchase, not on the upgrade subscription date (the upgrade date). For clarification, users are only eligible for a refund if they cancel their subscription within 15 days from the date of purchase.
  • All subscription and refund requests must be made by Munims support staff only. Requests and refunds received through other means of communication will not be considered refunds. 
  • The user agrees to provide necessary information like bank account details, bank name, account number, account holder name and IFSC code to facilitate a refund.
  • The User acknowledges and agrees that the refund will be subject to any fees that the Users transfer service providers may charge for such transfers. Such charges will be deducted from any refund requested by the User. 

Non-Refundable Items

  • Certain products or services may be marked as non-refundable at the time of purchase.
  • Custom or personalized services, including software customizations, are non-refundable.
  • Digital products, downloadable content, and subscription-based services are non-refundable once accessed or activated.

Return & Replacement Process

  • If applicable, customers may request a replacement instead of a refund.
  • To initiate a return or replacement request, contact our support team at [[email protected]] with your order details and reason for the request.
  • Our team will review your request and provide further instructions within [5 business days].

Cancellation Policy

  • Orders for digital services and subscriptions can only be canceled before activation or within the trial period (if applicable).
  • One-time purchases or downloadable products cannot be canceled once the order has been processed.
  • A cancellation request must be submitted via email before the service period starts.

Refund Processing

  • Approved refunds will be processed within [5 business days] to the original payment method.
  • Any transaction fees or processing charges may be deducted from the refunded amount.

For any queries regarding our refund and cancellation policy, please contact us at below details.

Contact Us

Don’t hesitate to contact us if you have any questions.