Refund Policy

At The Munim, we are committed to providing quality products and services. If you are not satisfied with your purchase, please review our refund and cancellation policy below.

Refund Eligibility

  • Refunds are applicable only for eligible services as per the terms stated at the time of purchase.
  • Requests for refunds must be submitted within [15 days] from the date of purchase.
  • The service must be unused, and any digital services must not have been activated or utilized. If a technical issue arises and cannot be resolved by the company, a refund may be considered.
  • Once we initiate refund for any service, we can also take action to that account like termination and de-active as client does not want to use service.
  • When upgrading your subscription—such as adding users, purchasing credits, or acquiring other add-ons—refund eligibility is determined based on the original purchase date, not the upgrade date. To be eligible for a refund, you must cancel your subscription within 15 days of the original purchase date.
  • Only Munim support staff can process subscription and refund requests. Any requests or refunds made through other communication channels will not be considered valid.
  • Once a payment has been made, the company associated with the account can be deleted at the user’s request; however, no refunds will be issued under any circumstances.
  • Company subscriptions are non-transferable. In the event of a paid company being deleted, the subscription amount, credit purchases, or other payments cannot be transferred to a non-paid company, and no refunds will be issued.
  • The user agrees to provide necessary information like bank account details, bank name, account number, account holder name and IFSC code to facilitate a refund.
  • The User acknowledges and agrees that any refund will be subject to applicable fees charged by the User’s transfer service provider. These charges will be deducted from the refund amount.

Non-Refundable Items

  • Certain products or services may be marked as non-refundable at the time of purchase.
  • Custom or personalized services, including software customizations, are non-refundable.
  • Digital products, downloadable content, and subscription-based services are non-refundable once accessed or activated.

Cancellation Policy

  • Orders for digital services and subscriptions can only be canceled before activation or within the trial period (if applicable).
  • One-time purchases or downloadable products cannot be canceled once the order has been processed.
  • A cancellation request must be submitted via email before the service period starts.

Refund Processing

  • Approved refunds will be processed within [5 business days] to the original payment method.
  • Any transaction fees or processing charges may be deducted from the refunded amount.

For any queries regarding our refund and cancellation policy, please contact us at below details.

Contact Us

Don’t hesitate to contact us if you have any questions.